/Institutions/Bastyr-University/json/2024-2025/Academic-Catalog-local.json

/Institutions/Bastyr-University/json/2024-2025/Academic-Catalog.json

2024-2025 Academic Catalog > General Information > Introduction > Student Complaint Process and Distance Education

Student Complaint Process and Distance Education

Complaints and grievances filed with the University are maintained in the office of the Vice President for Student Affairs. Records of complaints, grievances and outcomes are maintained for at least seven years.

Current students are recommended to first exhaust the complaint process established by Bastyr University, as published in the University’s Student Handbook. Prospective students who wish to make a complaint should contact Susan Weider, dean of students, at (425) 602-3000.

If you are a Washington resident and are unable to resolve your concern internally with Bastyr University, you may also contact the Washington State Achievement Council (WSAC). Please refer to http://www.wsac.wa.gov/protecting-education-consumers for more information.

If you are a California resident and are unable to resolve your concern internally with Bastyr University, you may also contact the Bureau for Private Postsecondary Education (BPPE) to file a complaint. A student or any member of the public may file a complaint about this institution with the Bureau for Private Postsecondary Education by calling (888) 370-7589 or by completing a complaint form, which can be obtained on the bureau's Internet website www.bppe.ca.gov.

If you are a non-Washington or non-California resident and are unable to resolve your concern internally with Bastyr University or through the two agencies listed above (WSAC or BPPE, respectively), you may contact NC-SARA or your home state agency to file a complaint, depending on your home state's student complaint process. Please refer to a current list outlining each state's complaint process.

If you are in a program with program accreditation and you are unable to resolve your concern internally with Bastyr University, you may contact your professional accreditation organization. Information can be found under Accreditation and Recognition.

Active U.S. military service members, veterans and their family members may access the Department of Defense's Postsecondary Education Complaint System at http://www.militaryonesource.mil.