Issue Resolution Process
A three-person committee, consisting of the Associate Vice President for Human Resources, the Vice President for Student Affairs, and either the Provost or a dean or chair will receive the complaint. The student filing the complaint will be interviewed, as will the person against whom the complaint is filed. Further, the committee will receive any relevant documentation or other evidence, and may interview witnesses who can provide eye-witness information. After all interviews are completed and evidence reviewed, the committee will either determine a resolution, or will send the issue on to either the staff or faculty resolution process. There is no time-limit on filing a complaint with this committee, but once filed, the committee will endeavor to complete their process within 30 days. There is no appeal for the decisions reached as a result of this process.
Students also have the following off-campus resources:
- California students may contact the Bureau for Private Postsecondary Education (BPPE) at any time to file a complaint. A student or any member of the public may file a complaint about this institution with the BPPE by calling (888) 370-7589 or by completing a com-plaint form, which can be obtained on the bureau's internet website.
- Washington students may contact the Washington Student Achievement Council if a resolution cannot be reached following the institutional student complaint process. The Washington Student Achievement Council, the University’s responsible state agency.
- Active U.S. military service members and veterans and their family members may also access the Department of Defense complaint process at any time at Military One Source
- Acupuncture and East Asian Medicine students who have unresolved grievances after fully pursuing the University’s process may contact: Accreditation Commission for Acupuncture and Herbal Medicine. www.acaom.org
- Bastyr University is a member of NC-SARA (National Council for State Authorization Reciprocity Agreements), and information regarding NC-SARA and member state student complaint processes is available at NC-SARA.